Published · version 2

Refund and Cancellation Policy

Seller and contact

Crown Enterprises LLC, Dammstrasse 16, 6300 Zug, Switzerland. Contact: [email protected].

Voluntary software refunds

For a monthly subscription to an already released product, request a refund within 72 consecutive hours after the relevant verified payment. This window applies to each eligible monthly payment, including a monthly renewal. Email [email protected] within that period from your account email and include your order ID and payment reference. The time your request is received determines whether it is within the window; our response time does not shorten it.

Yearly plans, lifetime licenses and presale purchases are not eligible for voluntary change-of-mind refunds. The presale exclusion applies even when the selected plan is monthly. These exclusions do not remove any mandatory right to withdraw, cancel, obtain a remedy for a delay or non-delivery, or receive a repair, price reduction or refund for nonconforming digital content. General acceptance of these policies is not a waiver of a statutory digital-content withdrawal right.

Cancellation and access

Renewals are customer-approved payments, not automatic wallet charges. Cancelling renewals preserves the existing paid term and does not itself send a refund request. An approved full refund removes access associated with the refunded purchase. For a refunded renewal, unused time from that renewal is removed; separately paid terms are preserved, and later paid time may move forward to avoid an unpaid gap. Financial records are retained even when access changes.

Refund processing

Support verifies the payment, account ownership, eligibility and refund destination before arranging a transfer. Never send a seed phrase, private key, password or authenticator code. Do not rely on a wallet address supplied through an unsolicited message. Cryptocurrency transfers cannot normally be reversed by the website; an approved refund requires a separate transfer and is recorded with its transaction reference. We will explain the refund asset, network and amount before transfer and comply with applicable refund deadlines. Independent network fees and exchange-rate movements may not be reversible; this does not reduce a mandatory refund entitlement. No automatic refund has occurred merely because a ticket was submitted.

Presale delays and defects

Beta versions are scheduled for the release dates stated for each product. If a promised release is delayed or a product does not match the agreed description, contact support with your order reference. Your mandatory remedies remain available regardless of the voluntary no-refund rule. Beta status and financial-risk warnings do not excuse failure to provide the contracted product or eliminate rights that cannot legally be excluded.

Physical merchandise

The software subscription and presale rules above do not apply to physical Store merchandise. For damaged, defective, misprinted or incorrect items, contact [email protected] promptly, preferably within 30 days of delivery, with your order reference and clear photos of the issue and packaging. We will review the issue and arrange an appropriate replacement or refund. The 30-day request period helps us raise supplier claims and does not shorten any mandatory rights. You do not have to contact Printful directly or pay return shipping for an accepted defect or wrong-item claim; we will provide any needed return instructions. Do not mail an item back without instructions.

Items are made for the selected order. We do not offer voluntary change-of-mind returns or size exchanges for a correctly supplied item. Check the product option before purchase and contact us immediately if you need to correct it. If fulfillment has not started, we will assess whether a change or cancellation remains possible. This does not exclude rights for nonconforming goods, non-delivery or a shipment delay.

For an order we cannot fulfill or ship within the applicable shipment period, we will seek your agreement to a revised date or cancel and promptly refund the unshipped order, including its applicable shipping and tax. If a package is missing, contact us promptly with the order reference so we can investigate. A carrier status alone does not resolve a substantiated non-delivery claim. Refunds require a separate verified payment transfer; changing an order status is not a financial refund. We will confirm the arrangement with you and meet applicable refund deadlines.