ApeBot.ioLog InGet ApeBotSupport and Account Recovery
Contact
Crown Enterprises LLC, Dammstrasse 16, 6300 Zug, Switzerland. Contact: [email protected].
Account recovery
If you cannot sign in, email [email protected] from the email address registered to your account. Include your account email, order ID if available and a description of the problem. You do not need to sign in to request help. If you still have a saved authenticator recovery code, use it through the official sign-in form. Support will verify ownership before changing account access; losing access to both your email and authenticator requires additional review. The website does not currently provide an automated password-reset email flow.
What never to send
Never email your password, one-time authenticator code, recovery codes, seed phrase, private key or a full identity document unless a verified, proportionate process specifically requires an appropriate document through a secure channel. Support will not ask for a wallet secret or require you to make a payment to unlock an account.
Orders, payments and refunds
Include the order ID, payment reference, asset, network and approximate payment time. Avoid paying again while a transfer is being reconciled. Monthly refund requests must reach support within 72 hours of the relevant verified payment; yearly, lifetime and presale purchases have no voluntary refund, subject to mandatory rights. See the Refund Policy for details.
Product help and beta releases
Tell us the product name, version, operating system and the steps that produced the problem. Remove passwords, wallet keys and other secrets from screenshots and logs. Beta releases are scheduled for the product's stated release date. A product page marked presale is not a claim that a download is available today.
Other channels
Signed-in customers can use Account > Support. Replies to portal tickets appear in the portal; an email notification is not currently guaranteed. For privacy requests, email [email protected] with 'Privacy request' in the subject or use /privacy-center without signing in. No fixed response-time or round-the-clock support guarantee is offered.
Merchandise orders
For Store merchandise, include your order reference and describe the delivery or product issue. Paid orders are reviewed manually before fulfillment. Your account displays payment and fulfillment status and a tracking link when recorded. Contact [email protected] promptly for an address correction, cancellation, defect or missing package. Do not send passwords, authenticator codes or wallet secrets.